A Heart of Helping: Dispatchers put community before self

Charles City, Iowa – This is the voice you hear when life and death may hang in the balance.


It’s the voice of 18-year Floyd County Dispatcher, John Gohr.

He’s one of six full-time dispatchers serving law enforcement and first responding agencies in Floyd County.


It’s National Public Safety Telecommunications Week, which means we’re recognizing a group of people who are the linchpin in emergency response.

Gohr’s team prioritizes incoming calls similar to cops directing traffic at an intersection.

He says it takes years of experience to manage an ever-changing, high-intensity job.


Gohr must decide which call requires more attention and dispatch the right number of agencies to each call without being on site.

The stress and emotional toll affects dispatchers, especially on calls where time ran out.


Critical stress incident classes are offered for emotional support.

Gohr’s heart of helping comes from his family. His father was a deputy sheriff, his uncle was the fire chief and his aunt and mom were nurses.

It’s easy to see why he sticks with it.


His passion is so great he even stayed with the job after losing his leg two years ago to a blood clot.

Despite any setbacks, personal or professional, Gohr and his dispatchers will always lend a helping hand when time is running out.


Chris Berg

Chris was born in Webster City and raised in Charles City. As a young kid, he would always be caught singing along to songs on the radio. He says he's good at karaoke but we think otherwise. ;) In his free time, he enjoys beginning new projects at home and hardly ever finishing them. Chris lives in Charles City with his wife Vicki, daughter Brynlee and son Jaxon.
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