CoronavirusHealth & LivingNews

MercyOne New Hampton offering ‘Virtual Visits’


“MercyOne New Hampton has expanded its Virtual Visit capabilities considering the COVID-19 crisis. A Virtual Visit allows a patient to meet with their local MercyOne primary care provider through a secure, HIPAA compliant video chat without leaving the comfort and security of their home. Individuals can call their provider’s office to find out if virtual visits are appropriate for their condition.

Patient Virtual Visits will be conducted with their local MercyOne health care provider, who they already know and trust. During a Virtual Visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options and assess whether further care is needed.

Patients simply need a smart phone or a tablet (with built-in camera) and access to broadband internet service. Once scheduled, patients will receive a link from the provider’s scheduling team to get started.

During the COVID-19 crisis, it is crucially important patients stay well and manage chronic conditions. This includes maintaining wellness appointments.

“We’re excited to continue to expand the availability of Virtual Visits in our area,” said Aaron Flugum, MercyOne New Hampton CEO. “The expansion of this service enables us to provide even more people with health care access using an innovative health care option and demonstrates our commitment to delivering high-quality care when and where it is needed.” 

Virtual Visits are covered by insurance including Medicare and Medicaid during the COVID-19 crisis. A co-pay may still apply based upon the coverage plan. Virtual Visits can be appropriate as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.

Virtual Visits are not for emergency situations. If experiencing a life-threatening situation, call 9-1-1. For those who have symptoms of COVID-19 such as fever, cough or shortness of breath, call MercyOne New Hampton Family Medicine to determine if a Virtual Visit is appropriate. To learn more about Virtual Visits, please go to  To determine whether Virtual Visits are appropriate for your condition, please contact MercyOne New Hampton Family Medicine at 641-394-2151.”


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